1. How is your service revolutionary?
We've all been there. You see your doctor, the visit feels rushed, you leave and realize you forgot to ask a question. You call the office, get the phone tree, then the receptionist followed by a call back from a nurse or other doctor representative hours later or sometimes never.
What if you could have a direct line to a doctor you get to know and gets to know you who can be there for your questions? My family has a direct line to me and I want to provide a similar direct line to you to help you solve your medical issue or just answer your questions of "why" and put your mind at ease. No phone trees. No receptionist.
2. How does your service help me?
You got an antibiotic, you're not better, and now you have a rash. What should you do? Do you need to stop? Change antibiotics? You can contact me, I can see your rash, hear what's going on, and solve your medical problem without you having to travel to wait in a waiting room and pay for facility fees on top of the doctor's fee.
What if you are in the hospital and you want to ask your doctor about the medical plan? You ask your nurse to speak to the doctor who comes when they have a moment, usually unannounced, while your spouse is in the cafeteria. Now you have to explain to your spouse what your doctor said and remember the questions you had. What if you could call a doctor up who had the time to spend explaining to you and your family what your medical problems mean, what to expect, and coach you on what to ask your doctor when they come by for their morning rounds? This is you taking control of your health care by becoming a prepared and educated patient. I can help you with this. Real time.
3. What problems can you take care of using telemedicine?
A large part of my medical evaluation involves speaking and observing. If you have a medical problem that you do not think is an emergency, you can make an appointment to see me. If it's a problem that can't be safely or effectively taken care of via telemedicine, I will tell you and advise you on when and where you should be seen. Not all urgent cares are created the same. I can help you streamline your visits to make sure you show up at the right kind of medical facility and reduce the chances of having to visit multiple places to get the care you need.
4. Will my health insurance cover your services?
Health insurance companies currently do not cover telemedicine services in Massachusetts. The cost of your visit can be applied to your deductible.
5. How much does a visit cost?
Video meet and greet: $0
Video consult only: $50
Video consult + prescription, lab or x-ray imaging: $100
House calls: $200
House calls are available in Sudbury, Marlborough, Framingham, Wayland, Weston, Concord, Maynard and Hudson, MA. Travel to other towns is negotiable. Contact me for details.
My service charge includes your consultation as well as follow up with you regarding lab or other testing results, prescriptions (if needed), and a follow up call to assure your medical issue is resolved.*
* my fee does not include the costs of medications, lab testing or imaging
6. Your fee seems expensive.
Health care is expensive and sadly, more of the costs are being passed on to you, even with health insurance. Deductibles are high. Less is covered. Prices are NOT transparent. My last trip to an urgent care can cost my family $500 out of pocket ($200 out of pocket for the physician fee) WITH insurance. Plus, we had no idea of what the final cost was going to be until months later, after multiple bills for different items stopped arriving.
It's all about comparison shopping. With My Doctor Friend, you know what you will be charged ahead of time and this cost includes follow up calls to assure your medical problem is resolved. If you go back to urgent care or the ER for a second visit, you will be charged a second visit. I don't charge for that.
7. How quickly can I be seen?
One of the advantages of using my service is that if you make an appointment, you know you will see me 100% of the time. However, I still work in the ER, meaning I work odd and unpredictable hours. I make very effort to get back to you as soon as you request an appointment, but there may be delay if you catch me while I'm at work or sleeping after an overnight shift. Check my availability on the home page.
8. Why would I choose My Doctor Friend over a national telemedicine chain service, which may be cheaper and have quicker access?
Big box companies, like Costco, are great for some things, like discount toothpaste. But, health care is one of the most personal and individualized services you can request. National telemedicine chains work based on doctors from all over the country sitting at their computer, waiting to see who can click on your electronic request the fastest. You will get a different doctor each time and limited or no follow up. You will not know ahead of time what type of training or practice experience your doctor has. Some services do not provide access to a doctor because they employ nurse practitioners or physician assistants. If you want to know who you're going to see, you value seeing someone you can get to know, and value seeing a physician, My Doctor Friend is for you!
Check out my testimonials if you want to see what people who actually know me think of my professional skills.
9. What actually happens when I request an appointment?
Once you send me a request, I will contact you via your preferred method (email, text, or phone) to set up an appointment time. You will receive a link via email or text to log on to Chiron, the video platform (think Face Time but with encryption to assure a private visit). Make sure to download the app if you plan on using your smart phone for the visit. If you're using your computer, go to https://patients.chironhealth.com/patient_users/sign_in.
Click on the link at least 15 minutes before your appointment time to register. It will ask you for a credit card number for billing after the visit. There is an option to enter insurance information, but I insurance companies do not cover this service.
Make sure you have a good wifi or other internet signal to allow for the best video quality. Headphones work best. I will start the appointment once you are finished registering, at our scheduled appointment time.
10. What devices can I use to see you via telemedicine?
You can use an iPhone, Android, iPad or computer. Make sure you have a good Wifi or other data signal and use headphones, if possible, for better audio quality. Try to find a private location with good lighting for the visit.
11. I want to know if you're available to see me right now. How do I figure that out?
Check out the homepage or appointment request page for my availability.
You can also download the app "Care Circles by Pre-R" for real-time availability information (download the app here- https://itunes.apple.com/us/app/care-circles-by-pre-r/id1261521565?mt=8).
Make an appointment by clicking the "Book Now" button below